Sales & Return Policy

Shipping and Handling: (only applies to orders in the US)

Shipping is calculated primarily by weight based on cost of shipping.

Shipping is via USPS unless another method is specifically requested by the customer by agreement.

Within the USA items will be shipped by USPS First Class parcel if available (as of Jan 2019 has to be under 1lb) otherwise they will go out via lowest cost priority mail option.

For International, items will also be shipped USPS First Class International (as of Jan 2019, up to 2 lbs) and then lowest cost there after

All shipping prices if calculated automatically by Etsy, or PayPal will be subject to correction if the amount is more than $2.50 off in our favor or $3 off in your favor.
In the case of less than what the shipping was originally paid, we will usually refund any amount over $2.50 (the word usually is to cover the times we suffer from absent mindeness, please let us know within 30 days of shipping notification and we will correct.
If the price for shipping is more than $3 more than what was paid, we reserve the right to ask for the additional funds needed for shipping. Whether we will or not usually depends on the profit on the item versus the difference.

If we manually calculate the shipping for an invoice and the country was provided, we are stuck with it either way, unless we calculated too much, then the $2.50 rule applies. If too little, our problem, and we eat the added cost if possible.

We reserve the right to charge less then above.

For orders shipping outside the US, we will need to evaluate the costs to ship before confirming the order. And we will need to hold the order until payment has been confirmed by the bank.

Occasionally select items will have free shipping within the USA.

For International customers...

First we are not responsible for customs laws, fees, or taxes once it leaves the USA. And no we can't change the value to be lower than the actual purchase amount (that could cost us our business).
We understand that certain countries have large fees and taxes upon entry. Talk to you own governments about that, we can do nothing about it at our level other than bemoan the loss of sales from your country.

Normally it takes about 7 to 10 days for an item to arrive once shipped.

However, occasionally they get held up in customs.

Pleasure Paradox Policy is not to panic for at least 60 days from the date of shipment. Our record (except for the one that didn't make it) as of 1 Mar 2019 is 63 days, this includes 3 international packages that came back to us (one was our fault, one was a customer's (incorrect address) and one was the postal service's fault in the customer's country.

For domestic customers, we have on rare occasions seen delays of 2 weeks, where the package went nowhere; this usually happens in December into early January.

Special Orders
Because of the nature of the pieces produced, we strive to ensure the highest quality while trying to keep the cost in the generally affordable range. We therefore have three basic levels of pricing. "As Is" and "Ready" pieces, Custom pieces and Master-craftsman level pieces.

As Is pieces are those pieces that we previously produced which have some visual or manufacturing defect which does not affect functionality or items which can not be re-sold for safety reasons (such as Ball gags)

Ready pieces are those pieces that we used to try out a new technique or produced for example purposes, yet we feel are high enough quality to sell. It also includes pieces that we have batched produced.

Custom pieces are our standard and although we have some default patterns and features, we custom produce based on dimensions and colors chosen by the customer. (this is our default level)

Master level pieces are purely custom order only and our craftsmen will need to be contacted directly by the customer for pricing and ability to manufacture the desired piece. The prices you will be given for these pieces reflect that we will have several rejects in the production of the master-level piece and the extra time and attention to detail required to produce these pieces. You can expect a ten-fold increase in the price as a result of the extra level of effort.

Taxes:
Sales Tax, if applicable, is already included in our pricing scheme for Virginia Customers for local purchases. We call it a Virginia resident discount. This is no longer available via PayPal orders.

As of mid-2018 Etsy will also be charging some sales taxes or VAT as appropriate.

We accept payment by Check, Money Order, Paypal, or Credit Card through Paypal. There will be a 7 day waiting period from the time we recieve them for checks to clear.
All Money orders other than USPS may be treated as checks.
We also accept payments through Etsy, although with some exceptions prices will be slightly higher to cover Etsy fees.

The Standard deposit for fully custom work is 50%. This deposit is non-refundable after we have ordered the materials for your item, or 7 days of receipt, whichever comes later.

The exception to this is if we are unable to complete the order. At which point you are entitled to a full refund for any product not received. If shipped international, if the order left the United States we are not responsible if it does not arrive
note: To Date since Nov 2001 until Mar 2019 so far) we have only had one international order not eventually make it.

"As Is" items, which are functionally defective through the fault of Pleasure Paradox, can be returned for repair only provided Pleasure Paradox is contacted within 30 days of receipt. Please take a photo of the defect first as we may just send you a replacement.

"Ready" Items which, through the fault of Pleasure Paradox efforts, are defective, can be returned for repair or replacement provided Pleasure Paradox is contacted within 30 days of receipt.

Custom items used in reasonable consensual manners are warrantedfor repair or replacement within 1 year of original purchase.

All mail-ordered items can be returned for full refund, minus Shipping and Handling within 7 days of receipt. Provided any inner packaging has not been opened.

Note that Pleasure Paradox will not refund money, nor provide repair or replacement if an item is used for non-consensual activities. This includes consensual activities, simulating a non-consensual activity. Leather items are also not covered if used for suspension activities as they are natural products.

Pleasure Paradox can not be held liable for injury or damage to persons or property through the use of any item sold by Pleasure Paradox. It is up to the purchaser to know and understand how to use the items they purchase. If you have any questions regarding the use of any item we carry, please inquire. We will gladly explain its intended use.

Unless otherwise specified, no items sold by Pleasure Paradox are designed to support the full weight of a human. We also do not recommend using our products to restrain someone while conducting tickling or other extremely violent activities and we reserve the right to not repair or replace pieces damaged in these activities.

Any items specifically designed for suspension are designed to support a person not exceeding 250 pounds in weight, unless custom made to support more. However for leather items we do not warranty them for suspension.

Pleasure Paradox can not be held liable for injuries resulting from leather or wood breakage as there is no scientific method of testing leather or wood for reliability. We strive to ensure our best guess as to it's strength, however, we are only human.

As weird as it may be, some states/counties/cities make it illegal to own any BDSM paraphernalia, implements of punishment, and/or weapons. It is up to the purchaser to know and understand the legality of ownership and use of any item sold by Pleasure Paradox. We Are Not Lawyers, so we don't know.

The total liability of Pleasure Paradox will be limited to replacement or refund of purchase price.